Privacy Policy

Introduction

This Privacy Policy sets out how SnugBug Homes, part of Mosscare St Vincent’s Housing Group Limited (MSV), collects, uses, stores and protects your personal information (also referred to as “processing”).

We are committed to ensuring that your privacy is protected and that your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This policy explains what personal information we collect, how we use it, who we share it with and the rights you have in relation to your data.

This policy applies to all individuals who interact with SnugBug Homes, including customers, applicants, website users and anyone who contacts us.

Who we are

SnugBug Homes is part of Mosscare St Vincent’s Housing Group Limited (MSV).

For the purposes of data protection law, Mosscare St Vincent’s Housing Group Limited (MSV) is the data controller responsible for your personal data. This means MSV determines how and why your personal information is processed.

Mosscare St Vincent’s Housing Group Limited is a registered provider of social housing in England and is registered with the Information Commissioner’s Office (ICO) (registration number ZA269136).

Any personal information collected by or provided to SnugBug Homes is controlled by Mosscare St Vincent’s Housing Group Limited.

How we control your personal information

We have a Data Protection Officer to make sure MSV respects your rights and follows the law. If you have any concerns or questions about how we look after your personal information, please contact the Data Protection Officer at:  DataProtection@msvhousing.co.uk or by calling 0161 226 4211.

What is personal information?

Personal information is any information relating to an identified or identifiable individual.

This may include your name, contact details and other information that can be used to identify you, either directly or indirectly.

What is special category data?

Some personal data is more sensitive and requires additional protection. This is known as special category data.

This may include information about your:

  • health
  • ethnicity
  • religious or philosophical beliefs
  • other sensitive personal circumstances

We will only collect and process this type of data where it is necessary and where we have a lawful basis to do so.

What information we collect

We may collect personal data in a number of ways depending on how you interact with us.

This may include:

  • name, address, email address and telephone number
  • date of birth and identification details
  • financial information where relevant
  • information you provide when contacting us or using our services
  • technical information such as IP address and details of how you use our website

How we collect and use your information

We collect and use your personal data in order to:

  • deliver and manage our services
  • respond to enquiries and applications
  • manage our relationship with you
  • maintain accurate records
  • improve our services and website
  • meet legal and regulatory obligations

Legal basis for processing

We process personal data in accordance with data protection law. This means we will only process your data where we have a lawful basis to do so.

These include:

  • where you have given your consent
  • where processing is necessary for the performance of a contract
  • where processing is required to comply with a legal obligation
  • where processing is necessary for our legitimate interests, provided these do not override your rights and freedoms

Where we process special category data, we rely on additional legal conditions as required under data protection law.

Sharing your information

We may share your personal data with a range of organisations where it is necessary and appropriate to do so.

These may include:

  • other organisations within Mosscare St Vincent’s Housing Group (MSV)
  • contractors and service providers who deliver services on our behalf
  • local authorities and government bodies
  • regulators and statutory organisations
  • partner organisations who support the delivery of our services
  • law enforcement agencies where required
  • third parties where we are required or permitted to do so by law

We may also share information to:

  • deliver and manage our services
  • meet legal and regulatory obligations
  • prevent fraud or misuse of services
  • protect the safety and wellbeing of individuals

We will only share your personal data where there is a lawful basis to do so and appropriate safeguards are in place.

We do not share your personal data with third parties for marketing purposes without your consent.

How we protect your information

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

We ensure that any third parties who process data on our behalf have appropriate safeguards in place.

How long we keep your information

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory and reporting requirements.

Your rights

Under data protection law, you have the right to:

  • request access to the personal data we hold about you
  • request correction of inaccurate or incomplete data
  • request erasure of your data in certain circumstances
  • object to or restrict processing of your data
  • withdraw consent at any time where processing is based on consent

If you would like to exercise any of your rights, please contact us using the details provided below.

Right to complain

If you are unhappy with how we have handled your personal data, you have the right to make a complaint.

We would encourage you to contact us in the first instance so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Further information can be found on the ICO’s website.

Information Commissioners’ Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF.

Telephone: 0303 123 1113.
Website: https://ico.org.uk

Cookies and website usage

Our website uses cookies to improve your experience and to help us understand how our website is used.

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour.

You can control or disable cookies through your browser settings.

Links to other websites

This privacy policy does not cover the links within this site linking to other websites, for example Local Authority Choice Based Lettings systems. We encourage you to read the Privacy Policies on the other websites you visit. 

Supervisory Authority

In the event that you believe that there has been a personal data breach, complaint or for independent guidance in regards to Data Protection, you can contact the Information Commissioner’s Office . 

Information Commissioner's Office Wycliffe House  
Water Lane  
Wilmslow 
Cheshire SK9 5AF 
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. 

Alternatively, visit ico.org.uk or email casework@ico.org.uk.  

Changes to this privacy notice 

We keep our privacy notice under regular review. This privacy notice was last updated in March 2026. 

How to contact us 

If you want to request information about our privacy policy you can contact us or email enquiry@msvhousing.co.uk or write to us at:- 

Mosscare St Vincent’s Housing Group 
7th Floor, Trafford House 
Chester Road 
Old Trafford 
Manchester 
M32 0RS